Frequently Asked Questions

To prepare your apartment before you move in, we conduct a thorough walk thru, then paint and cleaning (done by a professional cleaning company), ensure all appliances are in working order, and make any necessary repairs or replacements. We also check for safety features, like smoke detectors.

Yes, we have on-site maintenance available during regular business hours. They are here to address any maintenance issues within 24hrs. We also have an emergency maintenance number for after-hour emergencies.

If an item in your unit needs repair, simply submit a maintenance request through our online portal or contact the leasing office, and our maintenance team will be dispatched to assist you.

Maintenance issues are handled within 24-48 hrs. Routine requests are typically addressed within 48 hours, while emergencies are addressed immediately.

In most cases, you do not have to be present for a service technician to perform work. You can grant them access or schedule a convenient time for the repair.

If you're locked out during office hours, you can contact the leasing office for assistance. After hours, you may need to contact a locksmith at your own expense.

We generally allow residents to decorate their apartments, but please check our guidelines to ensure that you don't incur any penalties. We encourage personalization while maintaining the property's condition.

Our property offers a range of amenities, including, rooftop decks, parking, washer and dryer, full size stainless steel appliances, pet-friendly facilities, and more.

Rooftop decks are typically available for use during regular business hours. Please check with the leasing office for the exact hours and reservations.

Yes, we offer parking for residents, and we can provide information on the options available, whether it's garage parking, or street parking.

Full size washer and dryers are available in each unit at Decibel on 12th. For more amenities, please check the Amenities page.

Our community is pet-friendly, and we welcome your furry friends. There may be fees associated with having pets, so please inquire with our staff for details. 
Your pet will not be allowed on the premises if it belongs to or is mixed with any of the restricted breeds. Please see our Pet Policy on our Amenities pages.

There is additional rent of $40.00 per month (per pet, 2 pet maximum).

Yes, please visit our Pet Policy or contact us to learn more. 

Yes, we offer a designated pet area where your pets can play and socialize.

Standard appliances include a refrigerator, stove, oven, and dishwasher.

No, we do not offer furnished apartments.

Yes, we offer short-term leases upon approval. Please contact our leasing office for more information on availability and terms.

The fitness center is open 24 hours a day!

Our fitness center is equipped with a variety of exercise equipment, including treadmills, elliptical machines, free weights, and more. It's designed to meet your fitness needs.

We may have building quiet hours to ensure a peaceful living environment, and some communal spaces may have usage fees. Please consult our community guidelines for more information.

Our tours are free of charge. We welcome both scheduled appointments and walk-ins, but appointments ensure dedicated time with our leasing staff.

We welcome both scheduled appointments and walk-ins, but appointments ensure dedicated time with our leasing stiff.

Our management team is accessible during regular business hours, and you can reach out through phone, email, or in person at the leasing office.

To apply for an apartment, you can fill out an application online or in person at our leasing office. Our staff will guide you through the application process.

Application approval times may vary, but we typically aim to process applications within 2-3 business days.

Up-front costs when signing the lease may include the security deposit, first month's rent, and any additional fees. Your leasing agent will provide a breakdown.

For first-time renters, we recommend understanding your lease terms, budgeting for rent and utilities, and becoming familiar with our community guidelines.

Rent can be paid through various methods, including online payments, checks, or money orders. Our leasing office can provide specific details.

We offer an online portal for rent payments. Simply set up an account and make payments securely online.

Monthly fees may apply for certain amenities or services.

Renter's insurance is required to protect your belongings and liability. You can obtain renter's insurance from an insurance provider of your choice.

Utilities included in your rent may vary by apartment. Water, sewer, and trash are often included with MFTE units, while gas and electricity may be billed separately.
Please check with the leasing office for specific details.

Setting up utilities will depend on your specific apartment. Our leasing staff can provide you with the necessary details and contact information for utility providers.

Internet and cable providers vary by location. Our staff can recommend local providers, and you can choose the one that suits your needs. (Astound, Century Link, Xfinity)

We may offer referral bonuses if you refer a friend to our community. Please inquire with the leasing office for the current referral program.

Our guest policies are typically outlined in the community guidelines. We encourage residents to have guests while being considerate of others.

Depending on availability, we may offer price reductions for longer lease terms or advance rent payments. Please discuss these options with our leasing staff.

If you transfer to another apartment community within our management, your security deposit may transfer, subject to certain conditions. Our leasing staff can provide details.

We do not allow subletting.

If you need to break your lease, there may be fees associated with this. Please review your lease agreement or contact our leasing office for information on the process.

The nearest cross street is Alder.

Residents typically shop at nearby supermarkets and convenience stores. Our local guide can provide details on the closest shopping options. Refer to our neighborhood map. 

Public transportation options are available within close proximity to our community. We can provide information on the nearest bus stops and train stations.
Please refer to the neighborhood map.

Our office is located at 301 12^th Ave Seattle WA 98122. Please visit our Maps & Directions page for detailed directions.

Residents typically shop at nearby supermarkets, and convenience stores. Our local guide can provide details on the closest shopping options. (Please refer to the neighborhood map)

The nearest dog park's distance may vary by location, but we can provide information on the closest one to your specific community. (Please refer to the neighborhood map)

Our staff can guide you to the nearest trails.